Help and customer information for Flogas natural gas business customers
Existing Business Customers
How do I pay a bill?
Please note that all Business Accounts are payable by Direct Debit mandate. There are currently 2 types of Direct Debit payment options:
Bill pay. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
Payplan. This is where your the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.
How do I read a meter?
Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.
Taking your own Reading
On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.
Phone it in to our customer support team on 041 214 9500. Please be sure to confirm your address and meter number.
Alternatively you can download and complete the METER READING FORM and return it to us at Flogas Natural Gas, Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, Co. Dublin, K67 E2H3.
No, you keep the same meter and appliances. There is absolutely no disruption in fact the whole process is systematic and completed in seconds. You should get a closing bill from your current supplier when you switch, and then your next bill will be from Flogas.
What will I need to switch online?
You will need:
A recent Natural gas bill
Your Bank details for completing a Direct Debit mandate form
Is there a disruption to my gas supply when I switch to Flogas Natural Gas?
No. Changing over is seamless. There will be no disruption to your gas supply.
Will there be a price increase after the first year?
Obviously we are not in a position to confirm details of pricing 12 months in advance this will ultimately depend on global gas costs. Energy providers are not in a position to confirm details of pricing 12 months in advance as this will ultimately depend on global gas costs
Where will my bills come from and how often?
You should get a closing bill from current supplier in the coming days and then your next bill will be from Flogas. We invoice our Business customers every month.
If I am unhappy am I locked into a contract with Flogas?
No, any business customer who changes supplier is only held with their supplier for a term of 20 days – this is a systematic process which prevents customers changing suppliers within the first 20 days. After this period if the customer is unhappy they can of course contact an alternate supplier and change.
Will Flogas service my boiler?
Flogas do not provide any appliances or the servicing of same, however should any of our customers require same we will provide them with the details of a registered installer in their area for assistance
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Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.